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LodgingSite Satisfaction Guarantee

Problems With Your Stay For every hotel reservation booked in the "Special Rates" section of a rates page we offer a guarantee that your stay will be problem free. Special Rates hotels are denoted by the following tab:
Special Rates (learn more)

We have a special partnership with these hotels which ensures a higher level of service for you. If you encounter any problems during your stay, call us right away at 877-477-7441 and we'll contact the property on your behalf.

Dissatisfaction Of Our Handling Of Your Reservation

We offer 10% cashback for making reservations in the "Special Rates" section. By doing this, we're giving you ALL of our commission. However, if you are dissatisfied with our handling of your reservation, or with the experience you had at the lodging, please send an e-mail to stating that you were dissatisfied with either our service or with the hotel experience, within a week after check-out. You don't even have to state why you were dissatisfied (but stating a reason would be appreciated). Regardless of the reason, we'll waive the $1 for delivery charges from your check for USA customers, $1.25 for Canadian and Mexican customers, and $1.50 for a customer of any other country. On top of that, we'll add another 1% onto the cashback that you receive from "Special Rates". If you made a reservation in the "Regular Rates" section, we'll refund you 5% if you're dissatisfied.

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